Legal Notices

Your Reservation is with Club Leisure Yeoor Hills Nightout. By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

• He / she has read these terms and conditions and has the authority to and does agrees to be bound by them.
• He / she consents to our use of information in accordance with our Privacy Policy.
• He / she is over 21 years of age and where placing an order for services with age restrictions, declares that he / she and all members of the party are of the appropriate age to purchase those services.

Paying for Your Holiday

At the time of booking, you will be required to pay a deposit of 50% of the value of the accommodation. All deposits are non refundable.

The balance of your holiday rent price must be paid on the day of check in before 12 noon. If we do not receive this balance in full and on time, we reserve the right to treat your booking as a ‘cancellation’ in which case the cancellation charges set out in clause 11 will become payable. Hence late check in are requested to make the full payment before the setoff time.

If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday at the original price. Our cancellation charges therefore increase as the departure date approaches.

Final departure access to property information will not be supplied until your holiday has been paid for in full, we have received any applicable refundable security deposits for the property and all goverment id information for all guests.

Accuracy

We endeavour to ensure all information, contract and booking conditions and prices both on our website and in our partner websites are accurate however occasionally changes and errors occur, and we reserve the right to correct prices and update and amend all information on our website or partner websites in such circumstances. You must check the current price and all other details relating to our contract before confirming your reservation.

Your Holiday Price

We can also amend the price of unsold holidays at any time and correct any errors in the prices of confirmed holidays including any changes in costs such as services or amenities requested by the guest: extra cleaning, eatra beds, extra linens, or any other items that are separate to the rental of a property.

Damage to property and Security Deposits

Security Deposit
Some high value properties can also be subject to a refundable security deposit. The security deposit is payable at the time of Check In in cash or typically with the balance payment of your holiday at the time of check in.

The type of payment required, the amount and when it is payable will be confirmed to you at the time of booking. Security deposits are set by owners and vary from property to property. We reserve the right to amend the value of the security deposit at any time.

Aany damage caused to the property must be reported immediately and any damage cost will be deducted from your security deposit. If no issues are detected, your security deposit will be returned in full at the time of check out.

Confirmation

Please check your confirmation email, check out date/time information you receive from us. You must contact us as soon as possible if any information appears to be incorrect as it may not be possible to make changes later and it may harm your rights if we are not notified of any inaccuracies in any document within a reasonable period of time.

Changes to your booking

Should you wish to make changes to any details of your booking following final confirmation, we reserve the right to charge a administration fee.

If you cancel your holiday

Once your holiday has been confirmed, any changes or request to cancel can only be made by the lead party. Cancellation date is determined by the date we receive your written advice via email or WA. In all cases the deposit for your holiday reservation is non refundable.

Our cancellation charges increase as your arrival date approaches. The cancellation charge detailed is calculated on the basis of the total cost of the holiday payable excluding amendment charges which are not refundable.

When only some members cancel in a group that has booked a holiday together, the full value of the reservation must be bourn by the remaining members of the party.

For all accommodation types, the following terms apply:

• Cancellation anytime from date of booking to 15 days before arrival date - loss of deposit
• Cancellation 14-7 days before arrival date - 50% forfeit on the total value of the booking
• Cancellation between 0 and 6 days before arrival – 100% of the value of the booking is forfeited
• No refunds will be given for guests not travelling or for any unused services

If we change or cancel your holiday

It is unlikely that we will have to make any changes to your confirmed travel arrangements. In the event of minor alterations, we will do our best to notify you before you travel.

If a ‘significant change’ (see below) or cancellation has to be made to your holiday property we will notify you as soon as possible. You may then: a) accept the changed property; b) accept an offer of an alternative holiday of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value; or c) cancel your booking completely, in which case we will refund you all monies paid by you.

Note: In the event that you choose an alternative property, if the substituted holiday property is of a lower price than the one originally booked, we will also refund the price difference. If the substitute holiday is of a higher price you will pay the difference to upgrade. The original terms of our agreement will transfer to the substituted accommodation.

We will not pay you compensation where we make a major change or cancel before departure or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation.

We will not pay you compensation and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concern’s control.

Special requests

If you have a special request that does not form part of the arrangements described on the website please inform us in writing at the time of booking. We will do our best to comply but cannot guarantee this.

We regret that we are unable to advise prior to departure if special requests cannot be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

Disabilities and Medical Problems

If you or any member of your party has any; health issue, medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. 

If the medical issue becomes apparent when you are in tenancy we cannot accept any liability in any circumstances due to your non-disclosure of the medical condition at the time of booking.

Our Liability to You

We will accept responsibility for the arrangements we agree to provide or arrange for you as an “accommodation provider” subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

We will not accept responsibility for services or facilities which do not form part of our accommodation agreement. For example; any facility that is provided or maintained by a third party, any excursion you book, or any service including internet provider or facility including communal pools or similar amenities, tennis, golf or other similar leisure activities, chefs, child care, restaurants, transfer and taxi services which any other supplier agrees to provide for you.

Conditions of Suppliers

Some of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us.

Additional Help

If you or one of your party suffers personal injury, illness or death during the holiday through no fault of ours or your own, we will, at our discretion, give you general assistance. The offer of assistance is without prejudice.

Behaviour

At all times during your holiday, you are expected to have consideration for your fellow travellers and other third parties. If in the opinion of ourselves, any service provider, accommodation owner or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to third parties or property either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. Subject to clause 7, you and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation owner or other supplier prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

Proof of Identity

We are required by law to obtain a valid goverment id proof of all occupants. This information must be provided at the time of check in.

Essential Information for Guests

We sincerely want you to have a relaxed & enjoyable holiday. The purpose of this information is to clearly state what you can expect from your holiday accommodation with us.

The Rental Accommodation

The properties featured are privately owned and are furnished to the owner's taste, so the standards, styles and finish fixtures and fittings of property will differ. We endeavour to give an accurate description of each property with interior and exterior photographs, but sometimes an owner may update or change the décor/fixtures/fittings after you book your holiday. These changes would be considered upgrades and not to affect the overall enjoyment of your holiday.

We endeavour to represent as clearly as possible the features within each property. A change to the interior or exterior décor after you have confirmed and paid for your accommodation will not give grounds for cancellation or compensation of your booking.

The Time the Property will be Available

Access to the property is at 3pm and Departure from the property is 10am

Only those persons registered on the booking form may occupy the accommodation from 3pm on the date of arrival and all guests must vacate, including luggage, by 10am on the date of departure.

Failure to vacate the property by 10am on your date of check-out will result in further charges being levied and deducted from your security deposit.

In low season we will try to give immediate access and a late departure for the property. But we can not guarantee this unless it is specifically agreed on your booking reservation. Closer to the time of arrival we can confirm if this would be possible, please contact us to discuss.

On arrival at the property the keys can typically be obtained from the caretaker who would guide you about the property. On your final day return the keys to the caretaker or leave additional keys on the dining table as the case might be.

If you lose any of the keys you have been provided the cost of the replacement will be deducted from the security deposit. Replacement costs also include remotes if broken or misplaced.

During your holiday you are responsible for ensuring you lock up the property when you go out and that you have your keys with you to be able to get back in. 

Some locks may require a locksmith to open and the cost of this is the responsibility of the tenant and will be paid directly to the locksmith or deducted from your security deposit.

Guest Responsibilities

1. The rental accommodation is reserved exclusively for the people named on the reservation confirmation and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing. Additional guests will be asked to vacate by staff, accommodation supplier or other person in authority.
2. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting of the property.
3. We will only provide bedding equal to the number of confirmed guest names on the contract. Any additional bedding must be confirmed and agreed on the booking. There is an additional cost for extra bedding.
4. Smoking is not permitted inside the living rooms or bedrooms. Any breach of this condition will entitle to penalty as deceided by the property owner. Smoking is permitted outside the property, but the cigarette debris has to be put in ash trays. If found scattered then additional costs of cleaning will be deducted from the security deposit.
5. Pets are permitted in some of our stay options. Accommodation with pets can be had only when written confirmation is given.
6. The rental property including the furniture, fittings and electrical items and effects, in or on the property, must be left in the same state of repair and condition as the commencement of the rental period. On arrival, all fixtures and furnishings are deemed to be in good working order and fit for purpose. Faults that are found during the rental period are to be reported immediately. Failure to report any faults will be deemed to have been caused by the guests. The guest will be liable for the cost of the repair.
7. Electrical appliances are all regularly checked but may stop working at any time of your holiday. Please call us and we will try to replace as soon as possible. Please note that machines that stop working may require the attendance of a technician who may not work outside of normal Monday – Friday hours. If this occurs with air conditioning units we will provide you with a room fan until repaired.
8. All linen is deemed to be in perfect clean unmarked order on your arrival. If the linen is not in perfect conditions – contact the caretaker immediately.
9. On departure you agree to complete the following before departing the property: accommodation in a reasonably clean condition, lock up all doors and windows.
10. During your stay it is necessary for the maintenance team, pool team & gardeners to carry out their duties at the rental property, including cutting grass, general garden duties, pool maintenance and urgent property maintenance. While we don’t want to disturb your holiday these duties are essential to keep our properties upkeep.
11. There may be times that the supply will be disrupted. Unless there is a specific problem with the property there is nothing else that we can do but communicate to you of the situation.

12. The boilers in the properties are generally electrical heaters and are of sufficient size for the capacity of guests we allow to stay in the property.
13. We ask that you do not leave air conditioning units on when you are not in the property. We specifically request you do not leave doors and windows open and the air conditioning units on. If we note that the above happens we reserve the right to remove the air conditioning remotes from the property
14. Please ensure all personal possessions are packed when departing your holiday property. Whilst we will endeavour to assist when items are left, we are unable to guarantee the return of any items. The same would have to be collected from our office premices.
15. The properties might have TV channels available but the service does vary from property to property. The cable network is a third party supplier hence no libality or cancellation would be entertained if the TVs become non functional.
16. Our hills destination has mosquitoes, ants, cockroaches and other creeping and flying insects. We do our best to drive them out. Ants are common and if you leave food out or forget to clean down tables, sweep floors and serving areas, the ants will have wandered in and happily start eating up your leftovers. If this happens remove the leftover food and wipe down the affected area.
    The properties are surrounded by gardens and countryside and field mice and other rodents are common, along with local farm animals, dogs and cats. Some of these animals make noise. We have no control of any animals that belong to neighbours or non-domesticated animals who make noise or may be roaming around, so we ask your understanding in this matter.

17. Safe Working Environment

    All employees and service providers should be entitled to perform their duties free from the threat of overt stress, harassment, intimidation or physical violence.

    There will be no tolerance of any abuse to employees or service providers.
    In everyday life things can and do go wrong and you have the right to discuss any aspect of your holiday with us. We request that it is done in a calm manner in accordance with our service provision policies and will look to rectify any issue which we believe needs rectifying in a realistic timeframe.

18. Website

    We make every effort to ensure that the information and photography contained on our website and our associated websites are accurate. However, many individuals are responsible for the provision of your holiday arrangements and they may alter or temporarily withdraw some of the advertised facilities or services without prior notice to us. Unfortunately, errors can occur and prices may alter, however, we will always endeavour to advise you of any changes at the earliest opportunity. The distances to amenities, restaurants, supermarkets and pool measurements we have provided are approximate and if maps are displayed these are a guide and are not to scale.